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Becoming a Performance Driven Firm

in Associations/News

Presented in partnership with AIA-St. Louis

Being a top firm is about much more than getting design awards. The design community is recognizing that excellence is about design AND performance. This is reflected in the recently revised AIA Committee on the Environment’s Top Ten awards,  which now emphasizes the importance of actual building performance in addition to project’s design intent.

Is your firm consistently delivering high-performance buildings? Whether or not projects are LEED certified, you can develop internal systems and processes to ensure high performance projects across your portfolio. Successful companies realize improved project performance, increased profits and happier clients through performance-driven design.

This session will share frameworks, roadmaps and proven methodologies from successful firms to help attendees assess their current situation, identify strategic areas for improvement, and develop change management strategies to ensure widespread adoption of new processes and project delivery methodologies for continuous improvement.

This evening presentation is applicable to anyone championing sustainability in their organization. 

Learning Objectives:

  • Identify common problems that limit a firm’s ability to drive high performance through their projects.
  • Explore proven methodologies to integrate performance into project outcomes.
  • Access tools and resources for direct application in participants’ work to foster effective change management.
  • Discover a clear roadmap and steps that apply to all firms no matter where they are in the process.

Barbra Batshalom is the founder and executive director of the nonprofit Sustainable Performance Institute and past founder and president of the USGBC Affiliate in Massachusetts. She is an industry leader whose vision drives the organization’s programs to transform the market from public policy to professional practice. SPI’s Green Firm Certification is the first industry program to provide a framework for evaluating the capability of design and construction firms to deliver a consistent, high quality sustainability service and was adopted by HUD in 2012. SPI’s Green Firm Boot Camp workshop program has been delivered to hundreds of firms nation-wide to help raise the bar on professional practice in the industry. With a diverse background of fine arts, social psychology and 20 years in architecture and sustainability consulting, she brings a variety of skills to her work and a unique perspective engaging the human dynamics of decision-making and creative collaboration to technical work.  Her recent presentations include Greenbuild 2015 (in US, Brazil and Italy), Living Future 2014, NESEA 2015, 2016, and AIA National Convention, 2014.

Submitted for approval of 1 GBCI CE Hour and 1 AIA LU/HSW

Tuesday, March 14, 2017, 5:30 – 7:30 pm
5:30-6:15 pm -Registration & Networking
6:15-7:30 pm – Formal Presentation

Alberici Headquarters
8800 Page Ave.
St. Louis, MO 63114

Free for USGBC-MGC Members, AIA- St. Louis Members, and Students
$20 for Non-members

Click here to register online!

Thanks to our Event Sponsor: Fox Architects

AGC Of Missouri Honored With 2017 Arcus Award

in Associations/News

Construction Group Recognized for Inclusion and Talent Attraction

The Associated General Contractors of Missouri was recognized with the Arcus Award for Inclusion and Talent Attraction at the 4th Annual Arcus Awards event on Feb. 23. The Academy Awards-style program, sponsored by the St. Louis Regional Chamber and presented by RubinBrown LLP, honored the achievements of companies and organizations that inspire a greater St. Louis. Over 850 executives, entrepreneurs and civic leaders attended the dinner program at the Hyatt Regency St. Louis at the Arch.

The AGC of Missouri (AGCMO) was one of two organizations recognized for innovative inclusion initiatives in the awards category, sponsored by Express Scripts. AGCMO was the first of 92 chapters of AGC of America to hire a Vice President of Inclusion and to create an inclusion department. In collaboration with its members and other industry partners, AGCMO also developed a number of initiatives including operating the Construction Careers Center charter high school, supporting the Building Union Diversity program, being a financial contributor and board member of the Regional Union Construction Center that provides advisory boards of directors for minority and women construction firms, and investing in serving on the board of the Contractor Loan Fund, a $10.6 million private equity fund that provides financing for minority and women-owned businesses. AGCMO also established relationships with the Father’s Support Center and the Missouri’s Division of Corrections to explore apprenticeship opportunities.

The other organization recognized in this category was TheBANK of Edwardsville which opened a fully bilingual banking center inside the Fairmont City, Illinois, public library in 2015. It serves a community that is 70 percent Hispanic and where almost 40 percent of the residents live below the poverty level. Fairmont City had no other banks, forcing the residents to rely on grocery stores and check cashing stores for their financial needs.

Commenting on the award, Leonard Toenjes, CAE, president of AGCMO, said, “It is truly a great honor to be recognized for our work on diversity and workforce issues.  Our members have invested a great deal of time, money and effort into inclusion and much of that work over the years is coming to fruition. Our dedicated staff also has worked tirelessly on this important issue. I especially want to thank our construction industry partners as well as all the Missouri-based companies and government agencies that also have provided tremendous leadership on inclusion.  We are a stronger community because of everyone’s joint efforts.”


Front Row (left to right): Monica Bailey, McCarthy Building Companies; Steve Lewis, AGC of Missouri; Len Toenjes, AGC of Missouri; Marlene Davis, Alderwoman, City of St. Louis; Roslyn Croft, Tarlton Corporation.

Back Row (left to right): Earl Strauther, Jr., Paric Corporation; Precious Jackson, Alberici Constructors, Inc.; Steve Faust, icon Mechanical Construction & Engineering, LLC; Anthony Lancia, AGC of Missouri; Aaron Williams, Alberici Constructors, Inc.

The Associated General Contractors of Missouri is the leading voice of the construction industry in Missouri, representing over 500 commercial, industrial, heavy and highway contractors, industry partners and related firms in 110 counties throughout Missouri                                                      – 30 –

AGC of Missouri offices are located at:

1221 Jefferson Street                                                 6330 Knox Industrial Drive, Ste. 200
Jefferson City, Missouri 65109                                   St. Louis, Missouri  63139

Telephone:  573.636.3188                                          Telephone:  314.781.2356

Toll Free:  844-60-MOAGC

Mayor Slay Signs Ordinance to Help Large Building Owners Reduce Energy Bills, Produce Cleaner Air, Generate Jobs

in Homepage Primary/News

St. Louis Joins National City Energy Project

The City of St. Louis is home to some of the most architecturally-stunning buildings in the country, but many of these grandiose structures are also the greatest energy users.

To address that problem, Mayor Francis Slay has signed legislation making the City of St. Louis the latest U.S. city to require annual benchmarking and transparency.

he Building Energy Awareness bill, sponsored by 7th Ward Alderman Jack Coatar, applies to existing municipal, commercial, and residential buildings 50,000 square feet or larger. There are approximately 900 such buildings throughout the City. Participating buildings will be phased in, starting with municipally-owned buildings this year, and expanding to include large commercial and multifamily residential buildings in 2018.

“Benchmarking” helps raise awareness of how much energy and water a building is using. By examining a building’s performance over time — and in sharing this data with the City and utilities — building owners can better understand how their properties use energy and track return on investment when it comes to reducing usage and cutting energy costs.

The goal of this tracking and information sharing by large-building owners is to encourage owners to implement energy-efficiency measures that will improve building performance, which also is a key component of the City’s overall climate protection initiative.

“In order for the City of St. Louis to be a sustainability leader and meet citywide climate protection targets, our building owners must aggressively pursue energy efficiency,” Mayor Slay said. “To ensure affordable financing is available for these projects, the City has developed an excellent tool to implement energy conservation measures: Set The PACE St. Louis. This new benchmarking ordinance will bring to light the information building owners need to make high-performance buildings in an economically-beneficial manner.”

The City of St. Louis was recently selected as a recipient of a national grant focused on energy efficiency in large buildings. The technical support and funding from the City Energy Project will allow the City to have the support of a new technical energy advisor, who will be able to assist building owners with the benchmarking efforts, as well as connect building owners to tools to save energy and money. The contracted position will be housed in the City’s Building Division. Applications will be accepted until March 24, 2017.

The City Energy Project, a joint initiative of the Natural Resources Defense Council and the Institute for Market Transformation, aims to enable $1.5 billion in annual energy savings nationwide by 2030. That translates to the equivalent of taking 1.4 million cars off the road.

“St. Louis is emerging as a leader in energy efficiency,” said Christina Angelides, co-director of the City Energy Project at the Natural Resources Defense Council (NRDC). “The City has taken an important step to increase transparency and help drive energy efficiency activity in its largest buildings. By 2025, the ordinance is expected to save almost $8 million a year in energy costs for local businesses and residents, and reduce 15,000 cars-worth of greenhouse gas pollution.”

Some building owners already have begun to realize the benefits of benchmarking. For example, Anthem — a 9-story, 424,000 square-foot office building Downtown — realized $350,000 in annual energy savings after adjusting operations and taking advantage of energy efficiency investments. Also Downtown, the Missouri Athletic Club used the results of benchmarking to seek retrofits to its building, resulting in operational savings of $362,000 a year.

“By targeting large existing commercial buildings to benchmark their energy usage, we anticipate a win-win outcome, as buildings that implement energy efficiency measures will save on their utility costs, reduce GHG emissions, and likely create green jobs in the process,” Catherine Werner, Sustainability Director, said. “According to the City’s 2015 Greenhouse Gas Emissions Inventory, approximately 77 percent of citywide greenhouse gas emissions are from existing buildings. The vast majority of those are commercial buildings in the private sector.”

“Buildings remain the largest energy users in America, and a significant amount of that energy is wasted by inefficient operations, said Julie Hughes, co-director of the City Energy Project and Building Performance Policy Director of the Institute for Market Transformation (IMT). “The St. Louis benchmarking ordinance will bring transparency to the marketplace and give building owners, tenants, and investors the actionable information they need to cut waste and save money.”

“This city knows that tackling climate pollution from its largest source not only means public health and environmental benefits, but economic benefits as well. The St. Louis benchmarking legislation will help building owners reduce their operational costs and combat health-harming pollution, all while contributing to the City’s economy,” said Emily Andrews, Executive Director of the U.S. Green Building Council — Missouri Gateway Chapter, who will assist the City with implementing the City Energy Project award and benchmarking ordinance.

Building owners will have more than a year to comply with the benchmarking reporting requirements.

The City Energy Project is a national initiative from the Institute for Market Transformation and the Natural Resources Defense Council to create healthier and more prosperous American cities by improving the energy efficiency of buildings.

Jim Curran of the Electrical Connection has been named to the board of the EDC Business & Community Partners in St. Charles County

in Associations/News

The EDC Business & Community Partners in St. Charles County has named Jim Curran to its board of directors.  Curran is executive vice president of the Electrical Connection, and has more than 30 years of experience in economic development.  The Electrical Connection is a labor-management partnership of the International Brotherhood of Electrical Workers (IBEW) Local 1 and the St. Louis Chapter, National Electrical Contractors Association (NECA).

The IBEW/NECA partnership has been a key sponsor of the EDC’s economic and community strategy initiatives including a partnership for STEM (Science, Technology, Engineering and Math) honoring students in local high schools.  In addition, Curran orchestrates the Electrical Connection’s STEM education partnerships with the FIRST Robotics, the Saint Louis Science CenterMathews-Dickey Boys and Girls Club and more.

Curran develops business opportunities for IBEW/NECA statewide by working with organizations advancing Missouri’s economic development, energy and technology needs.  He is board secretary for the Hawthorn Foundation and also serves its executive committee.  Curran is also vice chair and executive committee member for the Missouri Energy Initiative, which sets energy policy for the state.  In addition, Curran’s board service includes the Missouri Partnership, the Association for Unmanned Vehicle Systems International (AUVSI) – Gateway Chapter, the U.S. Green Building Council-Missouri Chapter (USGBC)Univerdant Sustainability Network, LLC, the Construction Forum Education Foundation STEM Committee, and the St. Louis Regional Chamber Energy and Environmental Committee.

Led by its 10-person board, the EDC fosters growth of business in St. Charles County.  For more information, visit www.edcscc.

Electrical Connection members provide safe and reliable electrical construction, maintenance, repair and replacement services in Missouri and nationwide. More is online at


Construction to Begin on Mississippi Greenway Extension in Cliff Cave County Park to Improve Walking and Biking for Residents of the Region

in Associations/News

Project will begin this week to protect nearby endangered bat populations

Residents of and visitors to South St. Louis County will soon have a new opportunity to explore Cliff Cave County Park, with a planned 2-mile extension of the Mississippi Greenway set to begin construction this week. Great Rivers Greenway and St. Louis County Parks are starting work before the endangered bat species that reside in the area come out of hibernation. Construction on the greenway is expected to take about a year.

The $4.3 million construction project will provide a paved and ADA accessible connection between the upper portion of Cliff Cave County Park and the existing 4.6 miles of paved trails that run through the lower portion of the park. The new project will allow visitors of all abilities to experience the park’s unique geography and will feature a safer and improved scenic overlook.

“This project will allow people to enjoy amazing views of the Mississippi River and take advantage of  safe and accessible ways to explore this great park,” said Susan Trautman, Executive Director of Great Rivers Greenway.

This project also includes the creation of a trailhead on Cliff Cave Rd. for a future connection to the north that will eventually extend the Mississippi Greenway to the existing trails within Jefferson Barracks Park. Great Rivers Greenway worked closely with the community over the past two years in an effort to gather input from residents and address their concerns.

The first step will be to remove trees along the planned greenway path. These efforts will follow guidelines provided by the United States Fish and Wildlife Service to protect the several species of tree roosting bats – including the federally endangered Indiana Bat – that are currently hibernating in nearby Cliff Cave.

This phase of the project will also include the removal of invasive plants—including harmful Bush Honeysuckle—that are choking out native plants and other trees within the park. More than a thousand native trees, shrubs and other plants will be planted along the trail to restore and boost the native ecology of the greenway.

To learn more about the Mississippi Greenway extension project in Cliff Cave County Park, visit For more information about the endangered bat species that reside in the area, visit

Great Rivers Greenway is a regional greenway district created by a vote of the people in St. Louis City, St. Louis County and St. Charles County. The organization improves the quality of life for all in the St. Louis region by connecting people to their rivers, parks and communities through a network of greenways

Integrated Facility Services to Install Building Automation System for VA Hospital in Mountain Home, TN

in Companies/News

Integrated Facility Services (IFS) has been awarded a contract to install a building automation system (BAS) as part of an $8.85 million complete renovation of Building 8 at the James H. Quillen Veterans Affairs Hospital in Mountain Home, TN. The Mountain Home VAMC Campus is located outside of Johnson City, TN and serves nearly 200,000 veterans living in Tennessee, Virginia and Kentucky. Valiant Construction, a service-disabled, veteran-owned small business, is the general contractor. The IFS project is scheduled for completion in the summer of 2017.

IFS will install a complete BAS controls system and integrate it with all new mechanical, HVAC, fire, water/plumbing, and lighting systems installed by others. The BAS will control air handlers, chillers, valves and lighting, with extensive trending and alarms to monitor electrical, steam, gas, lighting and water usage to ensure ongoing energy conservation. The BAS system installed as part of the Building 8 renovation will then be integrated into the existing campus infrastructure, allowing for control and monitoring of building systems from remote locations.

The IFS contract reduced the cost of the BAS system by nearly half as compared to bids submitted by other firms, according to IFS National Marketing Manager Dan Pemberton.

Integrated Facility Services (IFS) is a full-service HVAC, plumbing, piping, fire protection and building automation firm with more than 270 professional and trade employees.

IMPACT Strategies Begins Renovations to Belleville’s City Hall

in Companies/News

Construction-management firm IMPACT Strategies announced it has begun asbestos remediation and demolition as part of a major renovation project at Belleville’s City Hall that will be ongoing until the summer of 2017. The $4.5 million project is being done to help expand and modernize Belleville’s existing City Hall facilities.

The project’s first phase involves the removal of asbestos throughout the building, as well as changes to its exterior and interior to make it ADA accessible. Renovations also include updates to the main administration areas on the first and second floors; significant security enhancements in Council Chambers, and the addition of a balcony in Council Chambers to provide increased seating capacity. The renovation project is being done in collaboration with The Lawrence Group Architects of St. Louis, Inc.

Earlier last year IMPACT Strategies completed construction of Belleville’s new $15 million police department headquarters located at 720 W. Main Street. The project enabled the City to provide a solution for the outdated, overcrowded building that has housed police headquarters and City Hall offices since 1957.

At 720 W. Main Street, IMPACT Strategies reconstructed the building’s interior, transforming the 44,000-square-foot building it into a new, state-of-the-art police department with a forensics lab, dispatch center, sally port, community classroom, 9-1-1 emergency call center, and storm safety areas for prisoners and employees. IMPACT also built an adjacent parking garage with enough room to accommodate a large number of police cruisers and a maintenance area for city vehicles.

Mayor Mark Eckert said, “IMPACT Strategies did outstanding work on the renovation of the new police department, diligently working to ensure that no detail was overlooked and that we remained operational without any disruption to police business and the emergency call center. I am confident they will complete the City Hall project with the same efficiency and professionalism, and with as little disruption as possible to City business. In the end, we’ll have a facility that will much better serve the needs of our citizens.”

IMPACT Strategies, Inc. specializes in Retail, Commercial, Medical, Senior Housing and Education construction and offers comprehensive construction services including design-build, general contracting, construction management and pre-construction management. 

Electrical Connection Named Finalist in St. Louis Council of Construction Consumers’ Inclusion Awards

in Associations/News

The IBEW/NECA Electrical Connection partnership is a finalist for an award honoring minority workforce development.  The St. Louis Council of Construction Consumers (SLCCC) named the Electrical Connection one of four finalists for its Organization Excellence for Inclusion. The awards will be presented on March 6, 2017 at the Palladium at 1400 Park Place in Downtown St. Louis.  The Electrical Connection is a partnership of the International Brotherhood of Electrical Workers (IBEW) Local 1 and the St. Louis Chapter, National Electrical Contractors Association (NECA) 

Last fall, 28 percent of apprentices completing school at the IBEW/NECA Electrical Industry Center were minorities.  Minorities also comprise 33 percent of the training center’s largest program – the inside day school apprenticeship program.  12 years ago, it was less than half that number – just under 13 percent. The improvements are due to a reoriented outreach and inclusive work force development strategy by the IBEW/NECA partnership.

Nearly 10 years ago as the nation was on the verge of a recession, IBEW/NECA tasked its Electrical Connection partnership to develop new strategies to energize minority outreach through its business relationships and partnerships.  This has included:

  • Effectively partnering on STEM education initiatives that connect Science, Technology, English and Math subjects with electrical careers. More than 9,000 students have been engaged in school districts with a significant minority student body.
  • Partnering with key business/education organizations such as the National Society of Black Engineers, St. Louis Gateway Chapter; American Association of Blacks in Energy, St. Louis Chapter; Saint Louis Science Center; FIRST Robotics, Project Lead the Way (Jennings School District) and more.
  • Participation in more than 20 career fairs annually at high schools throughout the area and furthering outreach through its membership in Missouri School Board Association and the Missouri Association of School Administrators.
  • Commentaries in the Louis American that tie STEM subjects to electrical careers
  • Fully supporting the Building Union Diversity (BUD) Program, a series of nine-week pre-apprenticeship training programs that ready minority construction career aspirants for apprenticeship training.
  • Creatively broadening outreach through trust-building programs aimed at younger children. This was evidenced in the Electrical Connection’s reenergizing the Ferguson “Shop with a Cop” program in December 2017.  More than 60 disadvantaged minority children were given Christmas gifts by law enforcement.  As police were building trust, the children also became familiar with the electrical industry as part of the Electrical Connection’s support.
  • Continuing support of the Regional Union Construction Center and its mission of creating a sustainable minority contracting community.

The Electrical Connection partnership has also succeeded through retention and mentoring initiatives.

Other organizations named finalists for the SLCCC Organization Excellence for Inclusion are Lambert St. Louis International Airport, Gateway Welcome Project and Construction Management Partners.  Learn more about all the finalists at

The St. Louis Council of Construction Consumers (SLCCC) is the owner advocate for achievement of best practices in project delivery.  It promotes project excellence through educational programs, information dissemination and collaboration.

Members of the Electrical Connection provide safe and reliable electrical construction, maintenance, repair and replacement services across Missouri, the nation and the world.  Learn more at

Photo Above: High tech training at the IBEW/NECA Electrical Industry Training Center.

Holland Employee Charitable Foundation Raises $25,000 For Chakota TRC

in Companies/News

The Holland Employee Charitable Foundation (HECF) is pleased to announce that $25,000 was raised at this year’s Klondike Klassic Charity Golf Tournament thanks to the overwhelming support of Holland friends and associates including over 160 golfers and 90 sponsors. This annual winter golf event was held February 11th at Far Oaks Golf Club.

This year’s tournament was held to benefit Chakota Therapeutic Riding Center (Chakota TRC). Located in Germantown, IL, Chakota TRC provides Therapeutic Horseback Riding for children and adults with disabilities, including a new therapy program specifically designed for veterans.

At the conclusion of the event, members of the HECF presented a $25,000 check to Dave and Kay Langenhorst, founders of Chakota TRC. “Dave and I are humbled and eternally grateful for each of you that continue to believe,” said Kay Langenhorst. With added resources, the staff at Chakota-TRC plan to purchase needed supplies for the riders and the horses. They also hope to build an indoor riding arena which would allow their riders to have lessons year round regardless of the weather.

With Holland’s “Can Do!” philosophy, the Holland Employee Charitable Foundation (HECF) was established with the mission of dedicating ourselves to helping others in the community through donations and volunteering. The HECF is employee run and driven.

Through the HECF, funds raised each year at the Klondike Klassic Charity Golf Tournament go towards a local organization voted on annually by the Foundation.

The Holland Employee Charitable Foundation is a 501(c)(3) public charity as a component fund of the St. Louis Community Foundation.

Holland Construction Services is a full-service construction management, general contracting, and design/build firm based in Swansea, Ill., guided by the principle of providing our clients the best possible building experience on every project.

Contact For more information on the Holland Employee Charitable Foundation as well as Holland’s other community involvement: Mike Marchal, President Holland Construction Services 4495 N. Illinois, Swansea, IL 62226 Phone: 618.277.8870 Email:

Construction Buyers Recognize Diversity Inclusion & Best Practices Award Finalists

in Associations/News

The St. Louis Council of Construction Consumers (SLCCC) will honor award winners for construction industry best practices and for diversity and inclusion at  a Awards Dinner Gala on Monday, March 6 at the Palladium in St. Louis.

The Best Practice awards recognize successful implementation of one or more of the 17 Best Practices validated by the Construction Industry Institute to improve cost, schedule and quality for construction projects.  Awards will be presented to teams for projects by SLCCC members both in and outside the Missouri – Illinois region.

Construction Industry Best Practice Award winners will be announced from the following finalists:

Anderson Hospital Private Patient Suites

  • Korte Company
  • Anderson Hospital
  • Korte Design
  • Alper Audi
  • Taylor Engineering
  • Solutions AEC
  • Excel Fire Protection
  • Louer Facility Planning
  • ArjoHuntleigh

American Optometric Association Corporate Headquarters Renovation

  • Northstar Management
  • American Optometric Association
  • Gray Design Group
  • BSI Constructors

Washington University School of Medicine / BJC Mid Campus Center

  • Clayco
  • Washington University School of Medicine
  • Christner

Elanco Augusta Formulation Fill Facility

  •  McCarthy
  •  Elanco Animal Health, Division of Eli Lilly
  •  CRB Consulting Engineers

Boeing Composite Center for Excellence

  • MC Industrial
  • Boeing
  • Burns & McDonnell

NRG Powerton Dry Sorbent Injection & Electrostatic Precipitator Upgrades

  • MC Industrial
  • NRG Energy

Hospital Realignment, Mike O’Callaghan Federal Medical Center, Nellis Air Force Base

  •    KAI Design Build
  •    United Excel Design

Diversity and Inclusion awards recognize advocacy for inclusion in design and construction.  Winners will be recognized for either increasing the capacity and capability of woman and minority owned firms or expanding the use of women and minorities working in construction.

Diversity and Inclusion Award winners will be announced from the following finalists:

Inclusion Champion

  • Dan Lester, ACW Alliance / Concrete Strategies
  • Monica Bailey, McCarthy Construction
  • Charles Henson, Minority Business Development Agency Business Center
  • Dr. Stephanie Smith, Washington University
  • Anthony Thompson, Kwame Building Group
  •  Precious Jackson, Alberici
  • Sal Valadez, LiUNA Midwest Region

Minority / Women / Disadvantaged Business of the Year (MWDBE)

  • Sledroc Contracting
  • Scales Plumbing
  • Brandt Contracting

Organizational Excellence for Inclusion

  • Lambert St. Louis International Airport
  • St. Louis Electrical Connection
  • Gateway Welcome Project
  • Construction Management Partners

The SLCCC is the Owner advocate organization for achievement of best value in project delivery.  It serves as the regional leader that champions promotion of project delivery best practices through exceptional educational programs, information dissemination and collaboration.  The Council represents major Owners who are buyers of construction services in the commercial, institutional, industrial, utility and public sectors.  Associate members provide the contracting, design professional and other services used by construction consumers.


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